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Senior Vice President of Service Delivery

The VP of Service Delivery is responsible for setting the strategic direction for delivery management, defining, implementing standards and processes, implementing work across digital marketing and technology implementation, and resolving crisis situations should they arise. You will have proven experience managing 30+ team members with revenues of $20MM+. You have strong consulting skills, and you build strong relationships with both clients and all parts of the business agency to define viable approaches/methodologies in line with relevant industry standards and best practices. You will represent the delivery team within the business and ensure their views are made clear to the executive management team. You will ensure the individuals within delivery management are aligned and function as a team.

Explore project types you might work on

Responsibilities
  • Day to day management of the Primacy delivery team
  • Review and help develop high value and high-risk proposals, scopes, and plans to ensure their viability
  • Represent delivery at a management level, including at regular management meetings
  • Define responsibilities, set direction, prioritize, and allocate departmental tasks with the department leads and account management
  • Seek to maximize revenue and margin across multiple projects/accounts through project delivery (profit margin) and demonstrate responsible fiscal management
  • Conduct timely, fair, and accurate project reviews for direct reports, using the standard templates, where appropriate
  • Explain Primacy’s business focus, targets, and guidelines, and provide clarity about the implications of these for your team and the individuals within it
  • Keep teams and individuals updated on Primacy’s performance against our goals. Understand and communicate what it means
  • Demonstrate understanding of key business drivers for potential clients. Understand how Primacy and sister companies under Digital United services can add value, tailoring business strategies and solutions accordingly
  • Proactively recognize business opportunities and develop them to enable Primacy’s growth
Qualifications
  • Extensive experience managing projects across multiple industries and large clients, including projects in a web/digital consulting environment
  • Demonstrable experience managing a large team of project managers, producers, and other delivery specialists
  • Multiple examples of managing successful marketing, creative, and technology projects
  • Managed relationships at a senior level within large corporations
  • Proven client management abilities to negotiate scope and finances
  • Proven organizational skills combined with solid meeting facilitation skills
  • Self-starter and self-learner, with an ability to motivate others
  • People oriented with a focus on mentoring
  • In-depth understanding of agency finance models and operation
  • Experience with managing offshore teams and external 3rd parties