Account Director

Department: Account Management
Office: CT

The Account Director is responsible for building strong account satisfaction, retention, growth and reference-ability for one or more high priority accounts. Key responsibilities include leading the development of best-in-class marketing solutions for clients including building strong client relationships through regular, proactive, value-added communication.


  • Developing customized solutions based on an understanding of client business objectives
  • Driving and delivering flawless client service by maintaining strong relationships with key decisions makers and providing profitable business solutions
  • Assisting VP, Account Management in building relationships with senior management at assigned accounts
  • Participating and contributing to the Account Planning Process for assigned accounts; assist in updating process as Primacy's account roster evolves
  • Being a thought leader: providing recommendations to the client, assisting them with business decisions, having a forward-thinking mindset to move their business forward digitally and within 360 plan
  • Maintaining client relationships outside and beyond specific projects; create opportunities for deeper collaboration and interaction - become a true partner to client
  • Developing greater focus and ownership of key accounts by conducting regular person to person on site visits
  • Developing or participating in client presentations as assigned
  • Developing statements of work and proposals
  • Proactively seek new business opportunities within assigned accounts in an effort to grow account
  • Keeping abreast of and influencing key project lifecycle deliverables; understands all disciplines enough to provide direction to project deliverables and a point of view on best practices and solutions across disciplines
  • Proactively managing client expectations and internal efficiencies to:
  • Increase revenue per employee
  • Eliminate credit invoicing
  • Cultivate client growth for strategy projects, products, services and hosting
  • Meeting sales targets/quotas for designated accounts
  • Managing and representing client expectations/needs/goals and progress across internal Primacy teams throughout project life cycle deliverables and beyond to achieve profitability and client satisfaction
  • Where appropriate, increase account adoption of Primacy's products, services and hosting
  • Handling internal Primacy initiatives (e.g. client surveys, account planning process, etc.)
  • Staying on top of digital trends and bringing articles, news, etc. to key clients on a regular basis
  • Solid management skills to manage and mentor junior team members


  • 10-15 years of marketing experience (5-10 years on agency side preferred)
  • High energy and well organized
  • Strong team and leadership skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Understanding of web site development, marketing, measurement and analytics, content management, digital marketing and internet technology
  • Excellent verbal and written communication skills
  • Ability and strong desire to interact with clients on a daily basis
  • Strong customer needs assessment and problem solving
  • Interactive agency experience a plus
  • Independent thinker, leader - can independently handle client meetings
  • Great client management and interpersonal skills
  • Confident, organized, positive energy
  • Managed or has exposure to services industry a plus (e.g., financial, medical, insurance)

We'd love to hear more.

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