Director, Digital Accessibility

Department: Technology
Office: CT, Boston, NYC, WPB

The Director of Digital Accessibility position is responsible for leading and managing the accessibility and compliance functions within the Technology department of Primacy. This position will build on Primacy’s digital accessibility expertise to establish and promote Primacy as a leader in accessibility. The Director of Digital Accessibility is an expert in WCAG 2.0, 508, 1557 and the ADA and how each applies to our clients. The position is responsible for growing Primacy’s accessibility business by creating opportunities for our existing and new clients.


  • Lead the development, adoption and enforcement of accessibility compliance policies, procedures and standards
  • Collaborate with internal teams for compliance and training including UXd, Creative, Creative Technology, Technology and QA
    • Ensure best practices in design, development and QA
    • Develop and enforce standards for testing including programmatic and manual testing methods
  • Represent Primacy on social media and blogs in promoting our accessibility expertise
    • Produce articles and white papers
    • Stay up-to-date on current and existing trends
    • Maintain a position of expertise within the accessibility community
  • Promote and engage with potential clients
    • Respond to new business RFPs
    • Work with Strategy and New Business efforts to promote offerings and expertise to market research firms
    • Represent Primacy in pitch meetings and New Business calls
    • Speak at industry events including conferences and meet-ups
  • Grow accessibility business with existing clients
    • Provide consulting services for web, mobile and document accessibility
    • Oversee redesign and remediation projects across departments
    • Provide policy gap-analysis and inventory risk assessments
    • Work with account managers to identify opportunities and expand existing relationships
  • Teach on-site training in accessibility related topics
    • introductory, legal landscape, PDF, WCAG 2.0, content development, design, development, ARIA, mobile, multimedia, and social media
  • Provide VPAT consultation and analysis


  • Bachelor’s degree in Computer Science, Information Technology specialty, or related field
  • Minimum 5+ year’s digital accessibility experience
  • Digital marketing agency experience preferable
  • Expert Level understanding of applicable guidelines including WCAG, and PDF/UA
  • Familiarity with legal requirements and implications for our clients including 508, Section 1557 and the ADA
  • Knowledge and experience working with manual testing techniques including keyboard only testing and screen reader testing
  • Understanding of digital document accessibility including remediation techniques and dynamic document creation
  • Proficient in JAWS, NVDA and Voiceover for Mac, Talkback for Android and Voiceover for iOS
  • Web Development experience in HTML/CSS/ARIA
  • Mobile Development experience with Java/Objective C/Swift a plus
  • Sales and marketing experience
  • IAAP Certification a plus
  • Must possess strong project management and leadership aptitude; demonstrated professionalism in managing multiple projects and resources effectively
  • Outstanding communications skills - must be proficient communicating across all levels of the organization as well as building successful relationships

We'd love to hear more.

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