Account Director

• Developing customized solutions based on an understanding of client business objectives
• Driving and delivering flawless client service by maintaining strong relationships with key decisions makers and providing profitable business solutions
• Assisting VP, Account Management in building relationships with senior management at assigned accounts
• Participating and contributing to the Account Planning Process for assigned accounts; assist in updating process as Primacy's account roster evolves
• Being a thought leader: providing recommendations to the client, assisting them with business decisions, having a forward-thinking mindset to move their business forward digitally and within 360 plan
• Maintaining client relationships outside and beyond specific projects; create opportunities for deeper collaboration and interaction - become a true partner to client
• Developing greater focus and ownership of key accounts by conducting regular person to person on site visits
• Developing or participating in client presentations as assigned
• Developing statements of work and proposals
• Proactively seek new business opportunities within assigned accounts in an effort to grow account
• Keeping abreast of and influencing key project lifecycle deliverables; understands all disciplines enough to provide direction to project deliverables and a point of view on best practices and solutions across disciplines
• Proactively managing client expectations and internal efficiencies to:
• Increase revenue per employee
• Eliminate credit invoicing
• Cultivate client growth for strategy projects, products, services and hosting
• Meeting sales targets/quotas for designated accounts
• Managing and representing client expectations/needs/goals and progress across internal Primacy teams throughout project life cycle deliverables and beyond to achieve profitability and client satisfaction
• Where appropriate, increase account adoption of Primacy's products, services and hosting
• Handling internal Primacy's initiatives (e.g. client surveys, account planning process, etc.)
• Staying on top of digital trends and bringing articles, news, etc. to key clients on a regular basis
• Solid management skills to manage and mentor junior team members

Qualifications:

• 10-15 years of marketing experience (5-10 years on agency side preferred)
• High energy and well organized
• Strong team and leadership skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Understanding of web site development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent verbal and written communication skills
• Ability and strong desire to interact with clients on a daily basis
• Strong customer needs assessment and problem solving
• Interactive agency experience a plus
• Independent thinker, leader - can independently handle client meetings
• Great client management and interpersonal skills
• Confident, organized, positive energy
• Managed or has exposure to services industry a plus (e.g., financial, medical, insurance)